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Privacy Policy

Last updated: August 2026. 

1. Data Controller

In accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and the Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights (LOPDGDD), we inform you that the personal data provided through this website will be processed by:

Data Controller: Derya Maja Lilli Tandiran
Trading Name: Born2Travel
Tax Identification Number (NIF): X8976144A
Registered Address: Calle Utiel 14, 46020 Valencia, Spain
Registered Agency Number: CV-AVC002666-V
Email: info@born2travel.com

2. What Personal Data Do We Collect?

Depending on the service requested, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Nationality
  • Passport or identity document details (where required for travel)
  • Emergency contact information
  • Horse riding experience level
  • Dietary requirements, allergies or other information necessary to organise the trip
  • Billing information
  • Any other information voluntarily provided through forms, email, WhatsApp or other communication channels

3. Purpose of Processing

Your personal data will be processed for the following purposes:

Booking Management

To manage your travel booking, process payments, issue travel documentation and provide the services you have contracted.

Trip Organisation

To coordinate accommodation, horseback riding activities, transport, local guides and any other services included in your trip.

Customer Support

To respond to enquiries submitted via our contact form, email or any other communication channel.

Travel Communications

To send booking confirmations, pre-departure information, travel documents, itinerary updates, reminders and any other communications necessary for the organisation of your trip.

Marketing

Where you have given your consent, we may send you information about new trips, promotions, discounts, newsletters and other Born2Travel updates.

You may unsubscribe from these communications at any time by following the unsubscribe link included in our emails or by contacting us directly.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

  • The performance of a contract when you book one of our trips.
  • Your consent when you complete forms, subscribe to our newsletter or request information.
  • Compliance with legal obligations.
  • Born2Travel’s legitimate interest in improving customer service, communication and the quality of our services.

5. Who Do We Share Your Data With?

Born2Travel will only share the personal data strictly necessary for the proper delivery of the services you have booked.

Depending on your trip, your data may be shared with:

  • Hotels and accommodation providers
  • Horse riding centres and partner stables
  • Transport providers
  • Local guides
  • Restaurants included in the itinerary
  • Insurance companies (where applicable)
  • Public authorities where required by law

In addition, Born2Travel works with trusted service providers that process personal data on our behalf, including:

  • Stripe (payment processing)
  • Kommo (customer relationship management)
  • MailerLite (email marketing)
  • Google Workspace
  • WordPress (website hosting and management)
  • Meta Platforms (advertising services)
  • Google Analytics (website analytics)

These providers process personal data in accordance with applicable data protection legislation and appropriate contractual safeguards.

6. Data Retention

Your personal data will be retained:

  • For as long as necessary to fulfil the purposes for which it was collected.
  • For the duration of any contractual relationship between you and Born2Travel.
  • For the periods required by applicable tax, accounting and legal obligations.
  • In the case of marketing communications, until you withdraw your consent.

7. Your Rights

You may exercise the following rights at any time:

  • Right of access
  • Right to rectification
  • Right to erasure («right to be forgotten»)
  • Right to object
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw your consent at any time

To exercise any of these rights, please contact us at:

info@born2travel.com

If you believe that your personal data has not been processed in accordance with applicable legislation, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD) or with the supervisory authority in your country of residence.

8. Photographs and Videos

During Born2Travel experiences, photographs and videos may be taken for promotional, informational and marketing purposes, including publication on our website and social media channels.

If you do not wish to appear in such content, you may inform the Born2Travel team before or during the trip. We will respect your wishes whenever reasonably possible.

Where required by applicable law, the use of your image for promotional purposes will also be subject to a separate Image & Video Release Agreement.

9. Information Security

Born2Travel implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure, in accordance with applicable data protection laws.

However, users should be aware that no method of data transmission over the Internet or electronic storage can be guaranteed to be completely secure.

10. Cookies

This website uses both first-party and third-party cookies to ensure the proper functioning of the website, analyse traffic and improve the user experience.

For more information, please refer to our Cookie Policy.

11. Changes to this Privacy Policy

Born2Travel may update this Privacy Policy from time to time in order to reflect changes in legislation, regulatory requirements or our services.

The latest version will always be available on this website and will become effective upon publication.