Terms and Conditions of Use
This contract describes the general terms and conditions applicable to the use of the content, products and services offered through the site https://born2travel.es, owned by Asociación Juvenil Junior Empresa Aika (hereinafter, Born 2 Travel) with NIF G67864751, with registered office at Calle Convento Carmelitas 1, 46010, Valencia, Spain.
RELEVANT INFORMATION
It is a necessary requirement for the acquisition of the products offered on this site that you read and accept the following Terms and Conditions that are written below. From now on, the person who accepts these terms and conditions of use will be understood as “the client” or “the user”.
The use of our services, as well as the purchase of our products will imply that the client has read and accepted the Terms and Conditions of Use in this document.
All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of service availability, validation of the payment method, validation of the invoice (if requested) and compliance with the conditions required by the selected payment method. In some cases, verification by email may be required.
Born 2 Travel is not responsible for changes made to reservations by third parties involved; however, it will act with due diligence to cause the least possible impact on the user.
The products offered by our website are occasionally managed by third-party websites that are responsible for the effective provision of the service and, in such cases, they will be subject, in addition to this document, to their own Terms and Conditions.
PRE-CONTRACTUAL INFORMATION
These terms and conditions will serve as the contractual basis for the user who purchases the package travel product through the web portal once the enquiry form has been completed to provide standardised information.
The user will obtain information about the destination of the trip, itinerary, periods of stay, dates, accommodations including the number of nights; means of transport contracted as well as the total price of the trip with all taxes included, commissions, surcharges and additional costs.
Likewise, information will be provided about insurance covering the costs of assistance and repatriation in the event of accident, illness or death.
In general, the terms and conditions of use as well as the pre-contractual information will be binding.
CUSTOMER INFORMATION
To reserve the product offered by Born 2 Travel, the customer will need to provide personal data for the correct execution with respect to third parties. Such data will not, under any circumstances, be used for other purposes without the express consent of the customer.
Born 2 Travel is not responsible for any inconvenience that may arise due to the inaccuracy of the information provided by the client.
TRANSPORT PROVIDERS
For those products that include the participation of transport providers, whether air, land or sea, Born 2 Travel will be responsible for communicating the data that it will need from the provider. In no case will it be responsible for the additional cost that may be incurred due to the inaccuracy of the data provided by the client, denial of boarding or any other situations where the client does not provide updated, correct or reliable data.
For cancellations or changes to reservations, Born 2 Travel refers to the provider's policy and is not responsible for any changes that may occur unilaterally by the provider.
INDUSTRIAL AND INTELLECTUAL PROPERTY
The User acknowledges and accepts that all content displayed on the website, and in particular, designs, texts, images, logos, icons, buttons, software, trade names, brands or any other signs susceptible to industrial and/or commercial use are subject to intellectual property rights and all brands, trade names or distinctive signs, all industrial and intellectual property rights, on the content and/or any other elements inserted in the page, which are the exclusive property of the company and/or third parties, who have the exclusive right to use them in economic traffic. For all these reasons, the User undertakes not to reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify such content, keeping the company harmless from any claim arising from non-compliance with such obligations.
The present General Conditions of Use of https://born2travel.es do not confer on the Users any other right of use, alteration, exploitation, reproduction, distribution or public communication of the Web Space and/or its Contents other than those expressly provided for herein. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by the company or the third party owner of the affected rights.
Likewise, it is prohibited to suppress, evade and/or manipulate the "copyright" as well as the technical protection devices, or any information mechanisms that the contents may contain. The User of https://born2travel.es undertakes to respect the rights stated and to avoid any action that could harm them, the company reserving in any case the exercise of any legal means or actions that correspond to it in defense of its legitimate intellectual and industrial property rights.
RESPONSIBILITIES
Continued access is not guaranteed, nor the correct display, download or use of the elements and information contained on the website that may be impeded, hindered or interrupted by factors or circumstances beyond its control. It is not responsible for any decisions that may be taken as a result of access to the content or information offered.
The company excludes any liability for damages of any kind that may be due to the misuse of the services freely available and used by the Users of https://born2travel.es. It is also exonerated from any liability for the content and information that may be received as a result of the data collection forms, which are only for the provision of consultation and query services. On the other hand, in the event of causing damages due to illegal or incorrect use of said services, the User may be claimed for the damages caused.
You will hold the company harmless against any damages and losses arising from claims, actions or demands of third parties as a result of your access or use of https://born2travel.es. Likewise, you agree to indemnify against any damages and losses arising from your use of "robots", "spiders", "crawlers" or similar tools used for the purpose of collecting or extracting data or any other action on your part that imposes an unreasonable burden on the operation of https://born2travel.es.
TRAVEL INSURANCE
The purchase of travel insurance is mandatory for all participants in trips organized by Born 2 Travel. This insurance must cover, as a minimum, medical assistance, accidents, cancellations and loss of belongings during the trip.
Born 2 Travel undertakes to advise and assist clients in choosing and purchasing travel insurance appropriate to the characteristics of the destination and the scheduled activities. However, the final contract and the terms of the insurance are the sole responsibility of the client.
Born 2 Travel will not assume any responsibility for unforeseen incidents that may occur during the trip, such as accidents, illness, loss or theft of belongings, cancellations or other events not covered by the contracted insurance. Therefore, we recommend carefully reviewing the conditions of the chosen insurance to ensure adequate coverage.
DATA PROTECTION
In order to use some of the Services, the User must previously provide certain personal data. The company will automatically process this data and apply the corresponding security measures, all in compliance with the RGPD, LOPDGDD and LSSI. The User can access the policy followed in the processing of personal data, as well as the establishment of the previously established purposes, under the conditions defined in the Privacy Policy.
CANCELLATION POLICY, REFUND AND WARRANTY
The conditions under which cancellations and refunds may be requested in relation to the travel services offered by Born 2 Travel are detailed below:
Cancellations, changes and refunds:
More than 30 days before the start of the trip: A full refund will be made, deducting those expenses that are subject to the refund policy of a third party.
Between 30 and 15 days before the start of the trip: 50% of the total value of the trip will be refunded.
Less than 15 days before the start of the trip: No refunds will be made.
No show: In case of no show for the trip, no refund will be made.
More than 60 days before the start of the trip: cancellation of the planned trip may be requested and the possibility of changing to another trip will be given.
Born 2 Travel reserves the right to accept the change as long as it does not imply an alteration in the organization of the selected trip. If this is not possible, the user will be provided with the available change options.
The trips organized by Born 2 Travel require a minimum number of 5 participants in order to be carried out. If this minimum is not reached, the trip will be cancelled and the amount paid for the reservation will be fully refunded.
However, Born 2 Travel will not be responsible for additional expenses assumed by users, such as plane tickets, transportation or other external services contracted on their own.
Causes of force majeure:
In the event of cancellation of the trip due to force majeure (natural disasters, political conflicts, etc.), the client will be offered the option of rescheduling the trip.
Non-refundable expenses:
The following expenses are not refundable under any circumstances: management fees, visas, travel insurance, personal expenses and any other service contracted locally.
Cancellation procedure:
To cancel, the client must notify Born 2 Travel in writing via aikacompany0@gmail.com
Once the cancellation requirements and conditions have been confirmed by Born 2 Travel, the refund will be made within 15 days to the user's bank account.
PAYMENT METHOD
The User agrees to pay for the contracted services or products by bank transfer from Born 2 Travel, which will be provided during the booking process.
The purchase of any product will only be effective at the time when payment for the total amount of the trip is made, and may be cancelled by Born 2 Travel until that time without the user having the right to any claim.
DELIVERY OF DOCUMENTATION
Once payment for the trip has been made, Born 2 Travel will deliver the travel documentation directly to your email address.
DISPUTE RESOLUTION. APPLICABLE LAW AND JURISDICTION
These General Conditions of Use, as well as the use of https://born2travel.es, shall be governed by Spanish law. For the resolution of any dispute, the parties shall submit to the Courts and Tribunals of the registered office of Born 2 Travel.
In the event that any stipulation of these General Conditions of Use is found to be unenforceable or void under applicable law or as a result of a judicial or administrative decision, such unenforceability or nullity shall not render these General Conditions of Use unenforceable or void as a whole. In such cases, the company will proceed to modify or replace said stipulation with another that is valid and enforceable and that, to the extent possible, achieves the objective and intention reflected in the original stipulation.